Assistant Manager Jobs

Career Opportunities with careertantra corporates
Position	Assistant Manager – Customer Retention	No. of Positions	5
Department	Service Delivery	Function
Reporting to	Senior Manager – Customer Retention	Band	Assistant Manager
Location	Bangalore	Last date of submission
Key Responsibilities : Ü Execute MetCare service processes and continue to improve upon them o Manage and improve persistency for MetCare and direct acquired policies o Deliver on policy servicing standards for MetCare Policies o Set-up performance management matrix for outsourced entities o Ensure work is closely coordinated with other Ops deptt o Establish and publish persistency rates for policies under Met Care Ü Vendor Management o Engage in close vendor management for the call out programme for persistency and reinstatement management o Ensure data requirements are met on a timely basis. o Publish regular MIS and Dashboards on performance of vendors o Ensure support is provided to vendors for high value cases. o Closely monitor high value cases across all channels to retain the clients o Co Ordinate for payment processing of vendor bills post scrutinizing them for accuracy Ü Customer Delight o Evaluate various options to ease customer payments. o Track, control and improve current collection mechanisms o Set up priority reinstatement process for high value cases		. Ü Control and monitor process and ensure compliance with MetLife norms o Ensure maintenance and update of process manuals o Document and control changes in existing processes o Comply and satisfy all Audit Requirements and Comments o Ensure minimum reconciliation items pending for GL reconciliation with Finance. Monitor and resolve all enquiries/requests within MetCare Services o Standardize quality of response, both written and oral from MetCare Services o Improve service delivery standards & measures Measure of Success : Ü Vendor Satisfaction Ü Actual vs. planned persistency ratios Ü Customer feedback Ü Feedback from internal and external clients Ü Adherence to SLA’s Ü Adherence to compliance requirements and process benchmarks
Desired qualifications and experience : Ü Should have a strong customer service/operations background Ü Prior experience in a collections role is a must. Ü Should be a Graduate Ü Minimum 4 years of experience in a similar function with good Team Management skills Ü Should be willing to travel extensively within the city and to other office locations in the regions
Knowledge and skills required : · Analytical in approach · Process oriented · Good communication skills To Apply for this job log on to www.careertantra.com